About UTS
University Technology Services is organized into subject matter expert teams. The teams work in a cross-functional and collaborative way on information technology projects to ensure that all knowledge areas contribute as needed to project success.
University Technology Services is the central information technology organization serving the entire university community.
Leadership Mission: The leadership of University Technology Services is responsible for the development of and the execution of the information technology mission and strategic plan. The leadership team provides technical direction, systems and network architecture, resource allocation, vendor contracts, risk assessment, capacity planning, budget, project coordination, standards, and staff development. The leadership team is led by the Chief Information Officer and includes directors.
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The Enterprise Applications Team maintains enterprise systems, including Ellucian Banner ERP, uPortal, uMobile, and other database and application systems. Another responsibility is data integration among technology solutions located on premise and in the cloud, including data exchanges with external organizations. The team creates and maintains the MySAIL mobile experience, including the MySAIL portal and the MySAIL Apple iOS and Android apps. The team supports process efficiency projects by developing and maintaining online routable forms, online document management, and workflows. The team is also responsible for applications supporting identity access management. We maintain technical currency in emerging technologies used to enhance Banner, provide quality mobile services, and integrate third party systems and applications. We implement technology in ways that serve the greater university community while balancing fiscal constraints.
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Vacant
Java Developer
The Information Security team is responsible for the development and management of the information security program, recognizing the need to protect the confidentiality, integrity, and availability of institutional information technology resources and recognizing the requirement to comply with obligations from a number of sources, including federal and state laws and regulations, contracts, and the ethical commitment to protect privacy of data entrusted to the university. The Information Security team actively engages in information technology risk assessment, information security incident handling and response, reporting, security monitoring and services, training and awareness, threat mitigation, firewall rule management, and compliance.
The designated security program administrator is the Chief Information Officer. The security program is developed and managed with the Information Security Officer and the entire security team. The Information Security Officer also leads a cross-functional Security Advisory Group to maintain a consistent security posture across the UTS organization. The Information Security Plan and other security information are available for review.
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Dennis Bolton
Senior Director of IT Security and Chief Information Security Officer
(248) 370-4803
bolton@oakland.edu
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The Oakland University Network is designed to be capable of providing any service requiring network connectivity, anytime, anywhere, in a reliable and secure manner. Network management and operations are designed to be cost effective and predictable. The Network Communications Services team is also responsible for the IT data center facilities and data center networking. The Director also coordinates facility access security for all UTS facilities.
The Network Communications Services (NCS) team is responsible for:
- Wiring and cable plant design and engineering
- Telecommunications engineering
- Internet and Internet2 connectivity
- Wireless initiatives
- Router, switch, and firewall engineering and operation
- Network services including domain name services, Internet Protocol addressing, and network time
- Standards for network attached devices on campus
- Bandwidth management
- Network utilization analysis
- Network access support and security
- Network security
Operations supports university campus data center facilities:
- Facilities support and management
- Host center for departmental servers
- Maintaining multiple data centers
- Physical security and integrity
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The Technical Support and Services (TSS) team analyzes, sustains, secures, and enhances systems and storage resources. The team maintains technically current skills in related fields and leads technical innovation by identifying and implementing new technology resources. The team applies technical knowledge to the existing environment in order to find ways to move university systems forward in a highly functional, secure, and fiscally responsible manner. We endeavor to implement technology in ways which serve the greater university community while balancing fiscal constraints. The TSS team is responsible for operating systems, service architecture, and support of technology architecture and services. These services include the Linux and Windows hardware and software environments that provide access to storage, learning, printing, Ellucian Banner, and other systems. Services also include disaster recovery, directory services, and server consultation.
The Technical Services and Support (TSS) team is responsible for:
- System and server architecture and administration
- Operating system management: Linux and Windows
- Communications systems, including mail systems
- Identity management systems and services: LDAP directory server and CAS service for authentication and access routing on Linux servers
- Windows Active Directory structure
- Learning systems server support, including Moodle
- Ellucian Banner university enterprise environment: database servers, Oracle database management, SAIL Web servers, and MySAIL Portal
- Print systems and servers
- University antivirus services
- University file and storage servers with GrizzFiles and Shares
- University data disaster backup and recovery servers
- Departmental Consultation - Microsoft Windows, Red Hat Enterprise Linux, and Ubuntu Linux servers
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Tomas Hajek
Associate Director, Academic & Administrative Computing
(248) 370-3505
hajek@oakland.edu
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Vacant
Linux Systems Administrator
Vacant
Linux Systems Administrator
Formerly the OU Help Desk, the OU Technology Center team is responsible for supporting students, staff, and faculty with technology-related questions and issues.
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Connor Wellington
Student Technician Team Leader
Patrick Harry
Student Technician Team Leader
Linchuan Chen
Student Technician
Mariam Yassa
Student Technician
Trevor Maze
Student Technician
Joshua Corbett
Student Technician
Christopher Gatie
Student Technician
Danielle McKinney
Student Technician
Areeb Akhtar
Student Technician
Brenner Smith
Student Technician
Ensa Ceesay
Student Technician
The IT Business Office team was created to best provide services and support to the UTS organization and to the university community from the point of information technology solution procurement through the life of the engagement, contract, and use of the solution. The team is the primary facilitator of cloud solution assessment, enterprise software purchases, and IT as-a-service contracts. The IT Business Office team is also responsible for meeting IT accessibility requirements, PCI requirements, and other regulatory requirements, at the point of purchase. Other services include coordinating management of the UTS budget, and manages central campus software licenses and central security infrastructure accounting. The team supports IT security audit requirements for access to secure locations in the datacenter, and for account provisioning that allows access to critical administrative and business systems. Customer and IT vendor relationship engagement, and support and engagement with strategic partners on campus are an essential component of the service partnership the team provides for the end to end IT procurement lifecycle.
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Classroom Support and Instructional Technical Services (CSITS) is the primary unit on campus to address technology needs in classrooms, meeting spaces and campus events.. In support of the University community, CSITS also offers a broad range of services including: classroom support, event support, instructional technology project management, engineering, and systems integration. We provide resources and services to aid in supporting the technical aspects of your programs, activities and events.
Doug McCartney
Executive Director, Classroom Support & Instructional Technical Services
(248) 370-2967
dmccartney@oakland.edu
OU Tech Center
312 Meadow Brook Road
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm
support.oakland.edu
